In professional transport, a breakdown can quickly turn into a complex operational issue, especially when it occurs far from the company’s base.
In these situations, drivers and fleet operators often face challenges such as:
- finding reliable workshops;
- language barriers (especially for international fleets);
- uncertain response times;
- limited cost transparency.
When roadside assistance is needed in Italy, handling all of this independently can slow down operations and increase costs. To meet these needs, Maurelli Group has developed M-Truck, a roadside assistance service available 24/7 across the entire country, designed to support fleets and transport operators, including those travelling through Italy.
How it works
In the event of a breakdown or unexpected issue, a call to the toll-free number activates the assistance at any time. A technical operator takes charge of the request, supports the driver in the initial assessment of the problem, and coordinates the next steps through to identifying the nearest workshop.
The service is available 24/7, 365 days a year, and is managed in multiple languages to ensure effective communication with international drivers and fleets. Roadside assistance is organized according to clear and defined criteria, ensuring transparency also from a cost perspective.
A nationwide network of workshops
The M-Truck service is built on an extensive network of over 1,000 affiliated workshops partnered with Maurelli Group, carefully selected to ensure high standards of quality and reliability.
The workshops within the network are equipped to handle any type of truck, trailer, or industrial and commercial vehicle, providing comprehensive support in every situation. A professional approach is guaranteed for every intervention, thanks to a network of partners distributed across the entire national territory and collaboration with reliable, verified service providers.
Available services
Through the M-Truck network, it is possible to access a wide range of technical services:
- Mechatronics
- Tyre services
- Bodywork repairs
- Refrigerated vehicles
- Diagnostics
- Digital tachographs
- Mobile workshop
- Heavy recovery vehicles
- Wheel alignment
- Inspections
Get in Touch
For those operating in or travelling through Italy, it may be useful to save these contacts for immediate use when needed.
Customers in Italy
info@m-truck.it
800 040 622
International customers
Sergej Guscenko
s.guscenko@maurelli.it
+370 627 29 555
Languages: ENG, LT, PL, RUS
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